General Summary of Position:
An Invoice Audit Analyst will coordinate the company’s efforts in responding to existing customer’s invoicing discrepancies and pricing disagreements. They will be responsible for helping the Premier Account Team and Sales Department maintain a high level of billing accuracy and satisfy customer’s outstanding invoice disputes and complex billing questions.
An Invoice Audit Analyst’s main task is to investigate, resolve and ensure understanding of any incoming customer request to ensure payment receipt to Granite as well as customer satisfaction. To complete this task, an Invoice Audit Analyst will have to dissect a customer’s past invoices for discrepancies, work with internal departments to ensure a fix is in place and/or create reporting to explain validity of charges. During this process, an Invoice Audit Analyst may have to advise on new customer pricing as well as find saving opportunities to fully satisfy a customer’s request.
Duties and Responsibilities:
- Meet requested customer and internal deadlines while ensuring all issues are addressed and resolved.
- Communicate effectively throughout requests to customers as well as internal departments.
- Ability to work on multiple requests simultaneously by prioritizing important milestones within each request.
- Create and pull detailed invoicing reports to use for analysis and summarize conclusions
- Utilize understanding of Granite’s product offerings to quickly decipher billing discrepancies and savings opportunities.
Required Qualifications:
- Bachelor’s degree
- Attention to detail
- Ability to work independently
- Strong analytical and data analysis abilities
- Advanced knowledge of Microsoft Excel
- Communication skills
Preferred Qualifications:
- SQL knowledge
- Previous billing position