Yelp is looking for a Campaign Operations Manager to help us deliver high quality and error free marketing programs for our growing B2B Marketing team. The candidate has extensive knowledge in operating Salesforce Marketing Cloud such as Automation Studio, Journey Builder, Ampscript, SQL and more! They will work effectively and efficiently in a fast-paced environment and manage competing priorities. The Marketing Operations team is looking for someone who is highly detail oriented, relentlessly process driven and advocates for change and improvement.
If you’re jumping out of your chair after reading this, send us your resume and a cover letter telling us why we’d be crazy not to hire you.
This is full time position located in the United States.
Where You Come In:
You will own the end-to-end implementation of marketing campaigns in Salesforce Marketing Cloud
You will build and launch cross-channel marketing campaigns based on internal processes and industry best practices
You will test and troubleshoot campaign issues that may arise, such as configuration or rendering issues.
You will work with internal members of the Marketing Operations team to QA and deploy error free campaigns
You will drive best practices, provide recommendations and promote change to improve build and QA efficiency
You will streamline processes for campaign execution and well-structured handoff documents to stakeholders
You will provide clear communication with internal operations partners to ensure alignment on requirements, deliverables and timelines
You will manage routine system maintenance, including monitoring ongoing campaigns and data synchronization
You will create and update campaign documentation to ensure all stakeholders are up-to-date with campaign details
What it Takes to Succeed:
2+ years of extensive, hands-on experience working in Salesforce Marketing Cloud (SFMC) including Journey Builder, Automation Studio, Content Builder, Mobile Studio, etc.
Experience writing/reading and working with SQL
Highly skilled in HTML, CSS and dynamic scripting such as Ampscript and/or JSON
Experience using email testing tools such as Litmus, Return Path, Email on Acid etc.
Hands-on problem solver with proven technical background to troubleshoot and solve sophisticated problems
Comfortable working in a fast pace and high-growth environment with tight deadlines with a willingness to “roll-up your sleeves” to drive results
Service-oriented attitude and ability to thrive in a fast-paced environment
Plays well with others – Ability to work in a team environment
Bachelor’s degree required
What you’ll get:
Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 5 paid wellness days, 12 paid holidays, 1 floating holiday
Up to 14 weeks of parental leave
Monthly wellness reimbursement
Health Savings, Flexible Spending and Dependent Care accounts
401(k) retirement savings plan with employer match
Employee stock purchase plan