Serve as a consultant in servicing products/technologies.
Use breadth of expertise to support clients Solve client problems; taking a broad perspective to identify solutions.
Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of company products and services to provide solutions to clients’ issues and questions, exceeding clients’ expectations and ensuring that clients understand the value of our products.
Provide recommendations to team leadership around potential best practices and training on solutions, based on client input or experience
Bachelor’s Degree or its equivalent in education and experience
Preference will be given to candidates who have the following:
Proven ability to produce positive results
A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
Strong client relationship building skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
The ability to learn and apply basic concepts in new situations
Initiative to seek out answers, solutions, and positive outcomes for both the client and
Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
Proficiency in the latest web technologies and working knowledge of various operating systems
The ability to collaborate and work in a team environment as well as work independently while making sound decisions
Good knowledge of industry tools
Excellent analytical and time management skills
Excellent Communication skills both verbal and written