The Longwood Collective is seeking a talented and motivated Transportation Intern to join its Operations Team. The Longwood Collective (LC) is a non-profit organization dedicated to enhancing Boston’s Longwood Medical and Academic Area (LMA) for the benefit of those who live, work, or receive care in the LMA. The LMA is one of Boston’s busiest and most dynamic neighborhoods and an epicenter of innovation, culture, education, and healthcare. The Longwood Collective and its subsidiaries offer a wide range of services to these member institutions, including area planning, parking, transit, childcare, emergency preparedness, and telecommunications. Longwood Collective is driven by its core values to create resourceful solutions, be member-focused, build trusted relationships, deliver excellence, and have an impact through collaboration. Learn more about Longwood Collective here.
Longwood Collective values an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply. Longwood Collective is proud to be an equal-opportunity employer.
POSITION SUMMARY
The Transportation Intern is responsible for assisting the Senior Manager of Transportation in overseeing the shuttle bus program, including customer service, metric tracking, and contract compliance.
ESSENTIAL RESPONSIBILITIES
•Collect, observe, and report on specific key performance indicators and contract metrics for shuttle operations and maintenance to help ensure desired quality service levels.
•Respond to service complaints.
•Assist in revising bus schedules and routes to meet changing service demands.
•Assist with the planning and coordination of special events.
•Attend stakeholder meetings directed at improving overall service.
•Assist in the development of presentation materials to be used in committee meetings.
•Flexible schedule with both remote and in-person job duties.
•Maintain regular attendance via a hybrid work schedule. Occasional early morning assignments.
GENERAL RESPONSIBILITIES
• As needed, assist the Senior Manager of Transportation on transportation-related meetings, events, and /or special projects.
•Perform other duties as assigned.
REQUIRED QUALIFICATIONS
•Bachelor’s or Master’s degree candidate.
•Intermediate or Advanced user of Microsoft Office software applications, including Excel, Word, PowerPoint, and Outlook.
•Ability to work with online transportation management applications related to bus shuttle tracking and maintenance.
•Strong verbal and written communication skills.
