As a Client Relations Specialist, you are part of a team of legal professionals and must work closely with our clients and the other members of your assigned case. This is an in-office position based in Laredo, TX responsible for handling the needs of existing clients’ claims, responding to inquiries from potential clients, and acquiring new clients seeking representation.
Client Relations Specialist Essential Responsibilities:
- Contact potential clients daily to obtain pertinent information for their claim, complete the intake process, and assist the client in filling out necessary legal documents.
- Maintain accurate records of client interactions and their claim progression.
- Responsible for follow-up appointments with clients and correspondence to clients via phone calls, emails, and texts.
- Learn and fully utilize the programs and databases used in the Client Relations Specialist position.
Essential Qualities:
- Empathy, Patience, and Consistency
- Adaptability and Good Time Management
- Clear Communication (Oral and Written), Follow-up, and Organization
- 1+ year of Customer Service/Sales experience preferred
- 1+ year of Data Entry/Clerical experience preferred
