The Transfer Center Nurse consists of two distinct nursing roles divided between coordination of transfers into EMMC and internal patient flow and bed placement. The Transfer Center Nurse will be scheduled on a rotating basis between these two job functions. At night the Transfer Center Nurse will be responsible for both.
- Transfer Center Nurse will be the single point of contact for facilities/providers requesting access to services or patient transfer to EMMC. For many this is first contact they have with EMMC. The Transfer Center Nurse can influence the experience of the customer’s encounter with the hospital. He/she will obtain patient information critical to determining appropriate EMMC provider, medical necessity and level of care; coordinating phone call between the referring and receiving providers; and assisting referring facilities in selecting appropriate mode of transportation. They will prioritize calls to assure timely access to services at NL-EMMC
- In the bed management role, the Transfer Center Nurse will be responsible for facilitating patient flow within EMMC, balancing bed requests with priority of need.
- Maintains a working knowledge of current Transfer Center/Bed Management directives
- Utilizes the screening guidelines to connect the appropriate providers
- Works with providers to achieve discussion or acceptance and the most appropriate bed placement for patients.
- Obtains clinical updates on patients awaiting placement in the region
- Manages bed placement for NL-EMMC
- Collaborates with Patient Flow Manager and House Managers on flow prioritization
- Facilitate training/orientation of new employees
- Assumes responsibility for NL Health required continued education and owns professional growth
- Performs other duties as assigned or required
Competencies and skills:
* Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences’ level.
* Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
* Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
* Registered Nurse
* Associate’s Degree
Equal Opportunity Employment We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status