Ensures coordination and delivery of services to a designated program. Provides leadership to and supervision of direct service staff and is responsible for day-to-day operations of the program and provision of care to residents. Assists in the establishment and monitoring of services to residents and implementation of the residents’ Individual Care Plans and Residential Care Plans. Assures compliance with federal, state and local guidelines pertaining to house operation. Manages shift operations of the designated program and services to residents.
Principal Responsibilities and Duties:
- Directly hires and supervises a team of Residential Specialists.
- Assesses risk routinely throughout shift and is responsible for acting promptly to manage environment of care, in collaboration with program coordinator(s).
- Serves as the leader and point person for the shift on which they work.
- Reviews and maintains shift documentation in resident’s charts.
- Monitors compliance of HCRS and designated program’s policy and procedures along with Residential Care Home Licensing Regulations.
- Supports scheduling and arranges transportation to resident appointments.
- Collaborates with designated program care team/treatment team and other members of the leadership team to create a therapeutic environment that supports and sustains residents’ objectives as outlined in care plans.
- Communicate observations as necessary to care team/treatment team in a prompt and understandable fashion.
- Promote self-advocacy skills and advocate for residents when necessary.
- Role models appropriate resident interactions to other program staff, guests, and community members.
- Maintains a safe and clean home environment.
- Promotes a culture that aligns with HCRS Residential Unifying Values and Principles.
- Supervises residents in taking medication, once trained in medication delegation.
- When required, communicates with community services such as Emergency Services, Police, EMS, Fire Department, etc.
- Ensures adequate staff coverage on shift following the program’s ratio policy. May be required to maintain ratio by providing as needed shift coverage.
- May be responsible for supporting management of house budgets, including those for food, activities, household needs, and petty cash accounts
- Delegates tasks to be completed by residential team.
- Other duties as assigned.
Scope of Position:
- Serves on leadership team of 3 to 8 persons, overseeing overall program staff of 12 (twelve) to 40 (forty) subordinate staff
- Up to 6 (six) to 8 (eight) residents served at any given time.
Key Knowledge, Skills and Abilities to successfully perform this job:
- An attitude of compassion and respect for individuals residing and working in the home.
- The ability to set appropriate boundaries with self, staff, residents and others.
- The ability to work in partnership with the resident, program leadership, care team and other providers.
- A comprehensive understanding of what it means to practice trauma informed care.
- Knowledge of diverse mental health experiences, recovery models, stages of change, harm reduction approaches, support strategies, civil rights, resident rights, and other legal issues.
- Excellent interpersonal skills and communication skills.
- Ability to provide trainings and run meetings.
- The ability to be creative in responding to resident and staff needs.
- The ability to report information accurately and objectively in written and oral formats.
- Active support of the Care Team and program leadership.
- Active acknowledgement and facilitation of resident autonomy and choice.
- The ability to take care of oneself and to stay calm, patient and self-confident amidst numerous potentially stressful situations, maintaining a sense of humor.
- Demonstrates pursuit of professional growth and development.
- Acting in accordance with all agency policies.
- Intermediate computer skills.
- Reports to Residential Coordinator
- Supervises teams of 3-6 Residential Specialists
- Coordinates with others providing care and services to residents, both inside and outside the agency, with the resident’s family and other persons of support.
- 2 years of experience in the provision of services to adults in treatment related to a mental health experience.
- Previous leadership, teaching or training experience.
- Reliable transportation. Valid driver’s license May be required to transport residents.
- Required, may obtain after hire:
Bachelor’s Degree preferred.
Working Conditions and Additional Information:
- May be exposed to traumatic situations with potential for physical and emotional harm
- May need to cover supervision duties beyond assigned team
- The work environment is a residential home, the noise level is low to moderate.
- Must be able to ascend and descend stairs and to lift up to 50 lbs.
- Ability to be flexible with schedule to provide coverage as needed.
- Ability to work in a fast paced and dynamic environment.
- Ability to work autonomously and make decisions within agency and program guidelines.
The above duties or working procedures describe the chief functions of the job. They are not considered a detailed description of every duty of the job. The job description is intended to be dynamic in nature, subject to addition or deletion as required by programmatic changes and consumer needs.