The Outpatient Services Representative will covers front desk reception, registration, scheduling in our South County Office.
Location: South Kingstown-South County Office.
Schedule: Full Time: Mon & Fri 9:30am-6:00pm; Tues, Wed, Thurs 11:30am- 8pm
Serves as primary resource for outpatient physicians, clinicians, patients and staff with regard to complete demographic, insurance and appointment information.
Directs all patients, family members and visitors to the appropriate location in the hospital.
Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols.
Communicates information effectively with all area of Outpatient Services Department to insure that patients receive complete, accurate, and concise information regarding all services rendered.
Communicates information effectively with all the outpatient clinical staff to insure highest possible level of customer service.
Answers all incoming calls within three rings in a professional, courteous, and helpful manner; directs caller as appropriate, forwards call to appropriate office, or relays accurate message as needed in a timely manner, including prescription support for physicians
Forwards all urgent calls to the appropriate physician or clinician immediately, pages clinical staff when necessary to meet patient needs, obtains records for Outpatient CIS as needed to provide complete information to M.D. or clinician.
Checks all patients in upon arrival and notifies clinician/physician of their arrival when appropriate.
Reviews complete Patient Registration Packet with new patients, provides complete accurate and concise information to patients regarding services, and obtains patient/ parent signatures on all necessary forms in compliance with Outpatient Clinical Information Systems and Butler Hospital requirements
Enters/ registers all patients into hospital computer system accurately; insures integrity of hospital computer data base with regard to all demographic and insurance information.
Remains current on information regarding provider status of all clinicians and physicians rendering outpatient services for all insurance companies and managed care companies.
Remains current on information regarding location, specialty, credentials and availability of all clinicians and physicians rendering outpatient services.
Under the direction of the Senior Area Leader, produces, interprets and takes appropriate action of various computer generated reports.
Performs other duties in the Outpatient Department as assigned by the Outpatient Operations Manager.
Observes all relevant Risk Management, Infection Control, Safety and Disaster Policies and Procedures.
Attends and participates in all mandatory hospital orientation and professional development training and education and maintains key competencies needed to perform duties of job responsibilities.
Participates in and supports all hospital wide performance improvement initiatives and strives for continuous quality improvements in both the Outpatient Reception Office and the Outpatient Services Department.
Maintains a customer focused work environment, demonstrating respect for both internal and external users of all hospital services.
Other duties as assigned.
High School Diploma required.
Proficient grasp of English language, grammar and punctuation skills, computer knowledge and data entry skills, professional interpersonal skills and ability to interact effectively with patients, staff and external customers.