- Provide front line technology support for hardware, software and end user requests.
- Assist staff, faculty and students with the use of technology.
- Follow policy and procedures for creating and modifying user accounts.
- Identifies and repairs component problems on technology equipment.
- Install and support software according to CREC’s policies and procedures.
- Install and support classroom computers, iPads, Chromebooks, office workstations and peripherals.
- Assist with cleaning and inventorying technology equipment.
- Utilize CREC’s help desk ticketing system to identify and service user requests.
- Work with suppliers and contracted services that support repair activities.
- Resolve tickets representing staff-generated technical requests of problems and troubleshoots technical and process issues.
- Collaborate with other technology staff to diagnose, problem solve and resolve technical issues.
- Follows CREC policies and administrative regulations, particularly around data confidentiality and the safe, legal and ethical use of digital information and technology.
- Maintain awareness, knowledge, and skills in the latest trends in information technology by participating in department provided training opportunities and by seeking to keep abreast of trends in the technology.
Qualifications / experience requirements and preferences, for posting:
We are seeking a motivated, tech-savvy individual with strong communication skills, solid technical aptitude, and a desire to learn and grow. This is an excellent opportunity for someone interested in developing their career while supporting a large and diverse technology environment across CREC’s network.
- Understanding of computer hardware – desktops, laptops, printers, smartphones, etc.
- Understanding of business desktop applications such as Microsoft Office as well as software that is specific to education such as the Google suite.
- Basic understanding of network infrastructure such as UPS, servers, routers, switches, content filters, spam filtering, wireless access points and infrastructure cabling.
- Understanding of Windows computer operating systems, macOS, iOS and ChromeOS and enterprise management systems.
- Experience with building, assembling, repairing desktop and laptop computers.
- Understanding of wireless technologies in an enterprise environment.
- Experience with help desk ticketing systems.
- Excellent follow-up, communication, interpersonal skills and customer service skills are required.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Ability to establish and maintain cooperative working relationships.
- Ability to work with a diverse group of individuals.
- Ability to maintain confidentiality.
- Ability to learn new operations, procedures, processes and user of equipment.
- Capable of independent problem solving, research and troubleshooting.
- Good organizational, scheduling, and time management skills are required with the ability to multitask and prioritize multiple responsibilities.
- The position requires a high level of independence at times as well as the ability to work as a member of a high performing team.
