Gain a broader perspective on the patient experience by examining an entire episode of care rather than individual touchpoints alone. This course explores how a more complete review of the patient journey can help healthcare teams identify opportunities to improve quality of care and patient outcomes.
To access this course: Use your Assumption University username and password to log in to your LinkedIn Learning account. Once logged in, search for the exact course title: “Leading Improvement in the Patient Experience: Analyzing an Episode of Care.”
Why take it? This course is useful for anyone interested in healthcare quality improvement and patient experience. It offers a practical framework for looking beyond isolated encounters to better understand what affects care from start to finish.
What you’ll learn: You will review the value of analyzing an entire episode of care, consider how patient experience influences quality improvement, and learn how this approach can support a higher-quality care model.
Best for: Students and professionals interested in healthcare administration, patient experience, quality improvement, and healthcare operations.
Keywords: patient experience, quality improvement, healthcare operations, episode of care, patient care, healthcare administration, care coordination, health services, HomeTown Health University, LinkedIn Learning, professional development.
